Welcome to EMS

Quality Assurance is a must for measuring efficiency and effectiveness of business processes. We at Etech assist companies in identifying opportunities and deriving actions to improve their processes, sales conversion and customer satisfaction. We also provide intelligent data with the help of our Call Center Quality Monitoring program that produces insight which will drive business improvements. An effective quality assurance model and plan help us deliver better sales results, improve customer experience and also ensure all regulatory and compliance requirements defined by the clients are met consistently. Etech Monitoring Solutions (EMS) is an exclusive division of Etech, that represents a highly skilled team of 200 Call Center Quality Assurance auditors led by an experienced leadership team with over 20 years of hands-on experience.